Privacy Policy
Effective Date: 5 March 2026/p>
Risenest ("we", "our", or "us") operates the Risenest mobile application and the website https://risenest.org. The Risenest platform is designed to help institutions manage hostel operations such as resident management, room allocation, attendance, complaints, and communication.
This Privacy Policy explains how we collect, use, disclose, and safeguard user information when you use our mobile application, website, and related services. By using the Risenest application, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information to provide hostel management services.
Personal Information
- Full name
- Email address
- Phone number
- Resident or student identification details
- Room allocation details
- Profile photo (optional)
Hostel Management Data
- Attendance records
- Visitor logs
- Complaints and maintenance requests
- Hostel notices and communications
- Fee or payment records (if applicable)
Device and Technical Information
- Device type and operating system
- IP address
- Application usage data
- Error logs for debugging and performance monitoring
2. How We Use Information
The information collected is used for the following purposes:
- Managing hostel residents and room allocation
- Maintaining attendance and visitor records
- Handling complaints and maintenance requests
- Sending notifications and announcements
- Improving application functionality and user experience
- Ensuring security and preventing misuse
- Providing technical support
3. App Permissions
The Risenest mobile application may request the following permissions to provide essential features:
- Internet Access – Required to connect the application to our servers.
- Camera – Used for profile photos, visitor verification, or document uploads (if enabled).
- Storage Access – Used for uploading or downloading documents related to hostel services.
These permissions are only used for application functionality and are not used for unauthorized data collection.
4. Data Sharing and Disclosure
We do not sell or rent personal information to third parties.
Information may be shared only in the following cases:
- With authorized hostel administrators for managing residents
- With trusted service providers such as cloud hosting providers
- When required by law or regulatory authorities
- To protect the security and integrity of the application
5. Data Security
We implement reasonable administrative and technical measures to safeguard user information, including:
- Secure server infrastructure
- Access control for administrative systems
- Encrypted communication where applicable
However, no digital system can guarantee absolute security.
6. Data Retention
User data is retained only for as long as necessary to provide hostel management services, maintain institutional records, or comply with legal requirements.
7. Third-Party Services
The Risenest application may use third-party service providers such as:
- Cloud hosting providers
- Email or notification services
- Analytics tools (if enabled)
These services may process data only for providing the required service.
8. Children's Privacy
Risenest is intended for use by hostel residents and institutional administrators. We do not knowingly collect personal data from children under the age of 13 without proper authorization.
9. User Rights
Users may request to:
- Access their stored personal information
- Correct inaccurate data
- Request deletion of personal information where applicable
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.
11. Contact Us
If you have questions regarding this Privacy Policy, please contact:
Risenest Support
Website: https://risenest.org
Email: support@risenest.org